Job Opening: Customer Service Rep

Schedule: 1st Shift 7:00am – 3:30pm ( may change due to business need) Location: Lynwood, CA 90262 Essential Functions: • Review the MRP system with CS counterpart to ensure customer order due dates are in line with required delivery dates. • Assist PM with New Product Introduction in coordination with Quality and Operations. • Collaborate with PM on creating daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders are completed on time. • Coordinate with CS counterpart to provide continuous status of their orders within the allotted 4-hour time frame. • Relay communications between quality and operations departments to support our customers’ expectations. • Assist CS counterpart to coordinate truck routes (i.e. pick-up dates) and order completion dates to prevent delays. • Assist CS counterpart and work with receiving planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs. • Other duties as assigned.

Job Summary: We are seeking a dedicated and detail-oriented individual to join our team. The position involves collaborating closely with various departments to ensure customer expectations are met and processes run smoothly. The role requires excellent communication skills, problem-solving abilities, and a commitment to quality and timeliness.

Essential Functions:

• Review the MRP system with the Customer Service (CS) counterpart to align customer order due dates with required delivery schedules.

• Assist the Project Manager (PM) in New Product Introductions, coordinating efforts with Quality and Operations teams.

• Collaborate with PM to generate daily reports on customer orders currently in-house, ensuring expected completion dates align with order status.

• Partner with the CS counterpart to provide timely updates on order statuses within a 4-hour timeframe.

• Serve as a liaison between Quality and Operations departments to meet customer expectations.

• Coordinate with the CS counterpart to schedule truck routes (e.g., pick-up dates) and order completion timelines, avoiding delays.

• Support the CS counterpart in working with receiving planning, scheduling, and contract review teams to assess incoming orders for defined customers and programs.

• Perform other duties as assigned.

Qualifications:

• [Insert any required qualifications, skills, or experience needed for the position.]

Why Join Us? We offer an environment where innovation, collaboration, and growth are prioritized. Be part of a team committed to delivering excellence every day.