Job Opening: Customer Service- Planner

ESSENTIAL FUNCTIONS: This position is responsible for planning and executing a schedule based on customer requirements that ensures on-time delivery of the product. Job responsibilities and duties may include, but are not limited to, the following: • Create work orders in the ERP System • Coordinate and implement planning and scheduling of work based on customer schedules. • Monitor progress of WIP and key metrics related to WIP. • Arrange for delivery of parts to meet production schedules. • Complete status reports, such as production progress, customer requirement status, delivery information. • Communicate with and represent the organization to customers and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. • Confer with both internal and external customers to coordinate processing and shipping, and to resolve complaints. • Perform day-to-day administrative tasks such as maintaining information. • Performs all other job-related duties as assigned.

About Us: Join our team and play a crucial role in ensuring on-time delivery and efficient production scheduling. We are seeking a detail-oriented and organized professional to oversee scheduling and coordination based on customer requirements.

Key Responsibilities:

• Create work orders in the ERP system.

• Coordinate and implement planning and scheduling of work based on customer schedules.

• Monitor progress of work in progress (WIP) and key metrics.

• Arrange for timely delivery of parts to meet production schedules.

• Complete status reports on production progress, customer requirements, and delivery information.

• Communicate with customers and external stakeholders via in-person meetings, writing, telephone, or email.

• Work closely with internal and external customers to coordinate processing and shipping and resolve complaints.

• Perform administrative tasks, including maintaining records and information.

• Perform other job-related duties as assigned.

Qualifications:

• [Specify required experience, education, and certifications]

• Strong organizational and time-management skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Effective communication skills, both verbal and written.

• Experience with ERP systems preferred.

Why Join Us?

• Work in a dynamic and collaborative environment.

• Competitive salary and benefits.

• Opportunity to make a direct impact on production efficiency.

Apply Now!